A guide to finding care · field notes

Can care start online?

Telehealth is care delivered through an online exchange, video, or phone. Ask how the person on the other end will learn enough about you.

Line drawing of a magnifying glass resting beside a blank record sheet

Questions to ask

  • Will I talk with the person treating me live, or will they review my answers later?
  • How can they ask me more questions?
  • How can I ask them questions before a decision?
  • What happens if an exam or a test is needed in person?

What the answer rests on

An online form is not the whole question

As of 26 September 2026, guidance for state medical boards allows for some first visits to take place without a live call.

The person treating you must still learn enough about your health to decide what care you need.

That advice rejects a fixed tick-box form as the only basis for treatment.

Whoever reviews your answers must have a way to ask you further questions about your health.

State rules differ, so that guidance does not settle whether a particular visit format is allowed where you are.

The location is yours

US Department of Health and Human Services (HHS) advice was checked on 26 September 2026.

It says whoever treats you must be legally allowed to give care in the state where you are located during that visit.

Ask what comes next when a screen cannot meet your needs

Medical-board advice says whoever treats you must arrange the tests needed to find the cause of your problem, or refer you to someone who can perform them.

The same advice says they must send you for an examination in person when a screen cannot provide the examination you need.

Before the visit, gather the health details you want to discuss and choose a quiet place. Tell the person treating you where you are sitting, including when travelling.